Anonymous

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| map-marker Bhopal, Madhya Pradesh

Payment issue

Zomato - Payment issue
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I don't got refund on the order see my statement... Sir plz help me out in this

I think u help me out and contact on 935669****

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Nishanth R Xlx

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Fraud in Zomato

Fraud in Zomato
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In one resturant all fraud is going on

Resturant saying bucket biryani but coming by normal packaging take action

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Preferred solution: Full refund

User's recommendation: Don't do froud

Nikita R Seq

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Ice cream got delivered with broken seal and zomato didn’t even offer a replacement or refund!

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Ice cream got delivered with broken seal and zomato didn’t even offer a replacement or...

I had ordered few ice creams from the Brooklyn creamery. Out of which, 1 tub got delivered with a broken seal.

I wanted to ask for a replacement but zomato customer help chat didnt even offer that option and had initially gave solution that they will connect with restaurant people. I raised another help request for that order as I was not satisfied with the solution. And after investing lot of my time, in the end what zomato gave me as a solution was only 100 rupees coupon which is not even half the price of that ice cream tub.

I as a valued customer deserve to get atleast the replacement if not refund! Zomato has Worst customer service!

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Loss:
$388

Preferred solution: Full refund

User's recommendation: Please don’t use zomato. They have worst customer service. They offer a coupon of not even half a price of a damaged product that that too a forceful compensation without offering any other way for us to type in chat for replacements

vrinda r Ezw

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Refund

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Zomato - Refund

Hi VrindaRahul,

Thank you for using Zomato.

We hope to serve you again soon. Since the restaurant had already started preparing your order, we will not be able to refund the amount for this order.

ORDER ID: 600330**** Cancelled

Pizza Hut F-217, Unit 2, 2nd Floor, Forum Mall, Block 13, Maradu Village, Kanayannur Taluk, Marad, Kochi

1 X Super Value Deal: 2 Medium Non-Veg Pizzas starting at Rs 749

Total - 1,019.78 Refund - .

As the order was cancelled due to the combo pizza not offering the option to choose 2 different ones, it was not notified at the time of cancellation that the amount was non-refundable.

I immediately placed a new order. Later, I received an email stating that my amount would not be refunded.

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Loss:
$12
Pros:
  • Useless

Preferred solution: Full refund

User's recommendation: dont trust ZOMATO

Prerna M Haj

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My order not delivered and my amount also not return my account

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Zomato - My order not delivered and my amount also not return my account
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Sir,

I placed an order for my parents to make her birthday special, but your delivery agent did not successfully deliver my order, and even my refunded amount has not been returned to my account. I live out of the country and because of this, some of my orders have been delivered successfully.

I had hoped that this order would also be delivered successfully, but your company, the delivery agent, and Giani Shahdara restaurant have all blocked my money. I hope you take some action concerning this matter, and that my refunded amount will be returned to my account.

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Loss:
$1315
Pros:
  • I make surprises as a surprise
Cons:
  • Delivery agent and restaurant donot make proper communication and all information about customer

Preferred solution: Full refund

User's recommendation: Please be assure to delivery agent to delivered a order without spoiling a surprisesrestaurant owner they ful

Aman C Fme

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Most of time there is an unfair response and solution. My last order ifrom burger king was totally messed up but not restaurant and zomato both are unresponsive. Both working without a contact number.

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Most of time there is an unfair response and solution. My last order ifrom burger king...
Most of time there is an unfair response and solution. My last order ifrom... - Image 2
Most of time there is an unfair response and solution. My last order ifrom... - Image 3
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Most of time there is an unfair response and solution. My last order ifrom burger king was totally messed up but not restaurant and zomato both are unresponsive.

Both working without a contact number.

Their unresponsive behaviour ruined my family dinner. And Zomato unfair response and solution waste all my money.

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Pros:
  • Flexible delivery times
  • 18-20 hours working
Cons:
  • Mostly food spilled during delivery
  • No contact number
  • Most restaurants verified without their contact numbers

Preferred solution: Full refund

User's recommendation: Don’t order drinks from Burger King, they totally ruined everything in your order with their worst packaging.

Mohit M Udn

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Complain

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Zomato - Complain
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Old and Stale food and Raw bread

The vegetable was stinking.

Plz refund my Payment and

Action the restaurant faar

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Preferred solution: Full refund

User's recommendation: Dont Oder the restorent food not good

Kammari Sai Charan C

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I received wrong item but still no action took

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Zomato - I received wrong item but still no action took
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Zomato - I received wrong item but still no action took - Image 6

I ordered chicken biryani half but in response I got chicken noodles i need to take action, i need refund

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Loss:
$2

Preferred solution: Full refund

Resolved
Aakriti C Fkk

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Resolved: Have an issue with order

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Zomato - Have an issue with order
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The customer service is atrocious. I cannot get into contact with an associate.

I have a pre-placed order which is not yet accepted by Domino's. And I cannot get into contact with the store. Neither Domino's nor Zomato is cooperating with this. I have already paid for the order and they do not give refunds for cancelled orders.

This is outrageous.

If you cannot provide service at night, just stop taking orders after 10 PM. They are just messing with the customers and taking their money.

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Loss:
$191
Pros:
  • Food delivery at door step
Cons:
  • Poor customer service lack to communication between zomato executives and the restaurant which leads to loss of money for customers

Preferred solution: Full refund

User's recommendation: Do not use zomato or waste money on Gold and Domino's has also gone to *** No respect for their customers.

Odysseus Vie

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Verified Buyer
| map-marker Melbourne, Victoria

Order was not delivered , return the money

Zomato - Order was not delivered , return the money
Zomato - Order was not delivered , return the money - Image 2

I have oredered pizza from dominoes to my mom from Australia, so I couldn't put the location but I have given the manual location / address. The driver called my mom and said he cannot deliver as it is raining.

Also he said I have cancelled the order.

This is so rude and I have not got my food nor my money back. Driver info added

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Resolved
Amit K Swt

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Resolved: Wrong order

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Zomato - Wrong order
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I have purchased two cakes, but received the wrong order. I communicated with both the Zomato team and the restaurant, but they behaved poorly.

They simply copy and pasted the same email response over and over again, providing no solution. I feel they are not interested in solving the issue. They are only interested in making money. Even Baskin-Robbins, what a rubbish brand.

They provided incorrect information. Please, don't buy anything from Zomato or Baskin-Robbins.

If you do, you do it at your own risk. You might be in the mood to celebrate an anniversary, but you may end up having to celebrate something else.

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Loss:
$1654

Preferred solution: Full refund

User's recommendation: No, not at all

Demarion Ikz

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Verified Buyer
| map-marker Kuwait City, Al Asimah Governorate

I've not received my order

Zomato - I've not received my order

I not receive my order

Yesterday I will order for leggies restaurant

Write a not call me then not give me order

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Miha R

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Delivered a waste chicken

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Zomato - Delivered a waste chicken
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I ordered peri peri fried chicken, chicken strips, and mayo dips. The mayo dips were not included in the order; they missed it.

The strips were okay, but the fried chicken was a complete waste - it was old chicken, not fresh. I tried contacting Zomato support and the restaurant, but they didn't answer my call.

There is no way to contact Zomato. Please help me with this order issue.

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Loss:
$500

Preferred solution: Full refund

User's recommendation: Never suggest Worst one

RaviKrishna S Rru

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Very bad experience in Zomato services

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Very bad experience in Zomato services
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My name is Ravi Krishna. I ordered a Shawarma from Big Bite on 22nd September.

We received the order, but the food was full of sand and iron particles. We raised a complaint and they told us that our amount would be refunded within one week, by the 29th of last month. We did not receive any refund.

On 30-09-24 of last month, we again contacted customer care, and they said that our money had already been refunded. However, we have not received any amount.

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Loss:
$284

Preferred solution: Full refund

User's recommendation: Guy's don't purchase any food items or any thing into Zomato services.

Varsha S Hwh

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| map-marker New Delhi, National Capital Territory Of Delhi

Zomato very bad food deliverd

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Zomato very bad food deliverd
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The food delivered by Zomato was of very poor quality. I recently ordered from Zomato and the food was very bad; it even had a horrible smell.

I will never order from Zomato again. It was a total waste of money.

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Rupsa N

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Did not received my order 616473****

I ordered 4 pizzas under order number 616473****. Only 2 pizzas were delivered.

The restaurant refunded the money to Zomato. I have not received any refund.

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Loss:
$534

Preferred solution: Full refund

About

Summary

Zomato is an Indian website which is intended to provide information related to restaurants, bars, pubs and clubs, and events at such establishments in cities of India, the Philippines, South Africa, Sri Lanka, Qatar, the United Arab Emirates and the United Kingdom. The site has an Alexa rank of 2,553 in the world and 204 in India as of January 2013. It is considered to be online restaurant and lifestyle guide. The website Foodiebay.com was started by Deepinder Goyal, an IT Delhi graduate. The journey to the present-day Zomato started as a small exercise to help his colleagues negotiate huge stacks of menu cards with ease. It was in 2008 when he was working with Bain and Company, a management consulting firm, when he put all menu cards in his office on the internet. And Zomato appeared on the web.

Zomato reviews and complaints

Zomato is ranked 128 out of 405 in Food Delivery category

Area Served

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