Zomato
Zomato Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zomato has 1.4 star rating based on 7688 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Zomato to a friend or colleague.
- Rating Distribution
Pros: Refund money, I want refund my money, Please refund money.
Cons: Customer support, Problem not solved, Refund policy.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zomato has 1.4 star rating based on 7688 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Zomato to a friend or colleague.
- Rating Distribution
Pros: Refund money, I want refund my money, Please refund money.
Cons: Customer support, Problem not solved, Refund policy.Recent recommendations regarding this business are as follows: "Sir location change", "Sameer", "Do not let the delivery person leave your premises unless you have thoroughly checked the items that you have ordered", "I will never recommended to anyone worst services", "Not refunded money".
Most users ask Zomato for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Bhopal, Madhya PradeshPayment issue
I don't got refund on the order see my statement... Sir plz help me out in this
I think u help me out and contact on 935669****
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud in Zomato
In one resturant all fraud is going on
Resturant saying bucket biryani but coming by normal packaging take action
Preferred solution: Full refund
User's recommendation: Don't do froud
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIce cream got delivered with broken seal and zomato didn’t even offer a replacement or refund!
I had ordered few ice creams from the Brooklyn creamery. Out of which, 1 tub got delivered with a broken seal.
I wanted to ask for a replacement but zomato customer help chat didnt even offer that option and had initially gave solution that they will connect with restaurant people. I raised another help request for that order as I was not satisfied with the solution. And after investing lot of my time, in the end what zomato gave me as a solution was only 100 rupees coupon which is not even half the price of that ice cream tub.
I as a valued customer deserve to get atleast the replacement if not refund! Zomato has Worst customer service!
Preferred solution: Full refund
User's recommendation: Please don’t use zomato. They have worst customer service. They offer a coupon of not even half a price of a damaged product that that too a forceful compensation without offering any other way for us to type in chat for replacements
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Hi VrindaRahul,
Thank you for using Zomato.
We hope to serve you again soon. Since the restaurant had already started preparing your order, we will not be able to refund the amount for this order.
ORDER ID: 600330**** Cancelled
Pizza Hut F-217, Unit 2, 2nd Floor, Forum Mall, Block 13, Maradu Village, Kanayannur Taluk, Marad, Kochi
1 X Super Value Deal: 2 Medium Non-Veg Pizzas starting at Rs 749
Total - 1,019.78 Refund - .
As the order was cancelled due to the combo pizza not offering the option to choose 2 different ones, it was not notified at the time of cancellation that the amount was non-refundable.
I immediately placed a new order. Later, I received an email stating that my amount would not be refunded.
- Useless
Preferred solution: Full refund
User's recommendation: dont trust ZOMATO
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order not delivered and my amount also not return my account
Sir,
I placed an order for my parents to make her birthday special, but your delivery agent did not successfully deliver my order, and even my refunded amount has not been returned to my account. I live out of the country and because of this, some of my orders have been delivered successfully.
I had hoped that this order would also be delivered successfully, but your company, the delivery agent, and Giani Shahdara restaurant have all blocked my money. I hope you take some action concerning this matter, and that my refunded amount will be returned to my account.
- I make surprises as a surprise
- Delivery agent and restaurant donot make proper communication and all information about customer
Preferred solution: Full refund
User's recommendation: Please be assure to delivery agent to delivered a order without spoiling a surprisesrestaurant owner they ful
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMost of time there is an unfair response and solution. My last order ifrom burger king was totally messed up but not restaurant and zomato both are unresponsive. Both working without a contact number.
Most of time there is an unfair response and solution. My last order ifrom burger king was totally messed up but not restaurant and zomato both are unresponsive.
Both working without a contact number.
Their unresponsive behaviour ruined my family dinner. And Zomato unfair response and solution waste all my money.
- Flexible delivery times
- 18-20 hours working
- Mostly food spilled during delivery
- No contact number
- Most restaurants verified without their contact numbers
Preferred solution: Full refund
User's recommendation: Don’t order drinks from Burger King, they totally ruined everything in your order with their worst packaging.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplain
Old and Stale food and Raw bread
The vegetable was stinking.
Plz refund my Payment and
Action the restaurant faar
Preferred solution: Full refund
User's recommendation: Dont Oder the restorent food not good
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI received wrong item but still no action took
I ordered chicken biryani half but in response I got chicken noodles i need to take action, i need refund
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Have an issue with order
The customer service is atrocious. I cannot get into contact with an associate.
I have a pre-placed order which is not yet accepted by Domino's. And I cannot get into contact with the store. Neither Domino's nor Zomato is cooperating with this. I have already paid for the order and they do not give refunds for cancelled orders.
This is outrageous.
If you cannot provide service at night, just stop taking orders after 10 PM. They are just messing with the customers and taking their money.
- Food delivery at door step
- Poor customer service lack to communication between zomato executives and the restaurant which leads to loss of money for customers
Preferred solution: Full refund
User's recommendation: Do not use zomato or waste money on Gold and Domino's has also gone to *** No respect for their customers.
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Verified Buyer | Melbourne, VictoriaOrder was not delivered , return the money
I have oredered pizza from dominoes to my mom from Australia, so I couldn't put the location but I have given the manual location / address. The driver called my mom and said he cannot deliver as it is raining.
Also he said I have cancelled the order.
This is so rude and I have not got my food nor my money back. Driver info added
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Wrong order
I have purchased two cakes, but received the wrong order. I communicated with both the Zomato team and the restaurant, but they behaved poorly.
They simply copy and pasted the same email response over and over again, providing no solution. I feel they are not interested in solving the issue. They are only interested in making money. Even Baskin-Robbins, what a rubbish brand.
They provided incorrect information. Please, don't buy anything from Zomato or Baskin-Robbins.
If you do, you do it at your own risk. You might be in the mood to celebrate an anniversary, but you may end up having to celebrate something else.
Preferred solution: Full refund
User's recommendation: No, not at all
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Verified Buyer | Kuwait City, Al Asimah GovernorateI've not received my order
I not receive my order
Yesterday I will order for leggies restaurant
Write a not call me then not give me order
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivered a waste chicken
I ordered peri peri fried chicken, chicken strips, and mayo dips. The mayo dips were not included in the order; they missed it.
The strips were okay, but the fried chicken was a complete waste - it was old chicken, not fresh. I tried contacting Zomato support and the restaurant, but they didn't answer my call.
There is no way to contact Zomato. Please help me with this order issue.
Preferred solution: Full refund
User's recommendation: Never suggest Worst one
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery bad experience in Zomato services
My name is Ravi Krishna. I ordered a Shawarma from Big Bite on 22nd September.
We received the order, but the food was full of sand and iron particles. We raised a complaint and they told us that our amount would be refunded within one week, by the 29th of last month. We did not receive any refund.
On 30-09-24 of last month, we again contacted customer care, and they said that our money had already been refunded. However, we have not received any amount.
Preferred solution: Full refund
User's recommendation: Guy's don't purchase any food items or any thing into Zomato services.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Delhi, National Capital Territory Of DelhiZomato very bad food deliverd
The food delivered by Zomato was of very poor quality. I recently ordered from Zomato and the food was very bad; it even had a horrible smell.
I will never order from Zomato again. It was a total waste of money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not received my order 616473****
I ordered 4 pizzas under order number 616473****. Only 2 pizzas were delivered.
The restaurant refunded the money to Zomato. I have not received any refund.
Preferred solution: Full refund
About
Zomato is an Indian website which is intended to provide information related to restaurants, bars, pubs and clubs, and events at such establishments in cities of India, the Philippines, South Africa, Sri Lanka, Qatar, the United Arab Emirates and the United Kingdom. The site has an Alexa rank of 2,553 in the world and 204 in India as of January 2013. It is considered to be online restaurant and lifestyle guide. The website Foodiebay.com was started by Deepinder Goyal, an IT Delhi graduate. The journey to the present-day Zomato started as a small exercise to help his colleagues negotiate huge stacks of menu cards with ease. It was in 2008 when he was working with Bain and Company, a management consulting firm, when he put all menu cards in his office on the internet. And Zomato appeared on the web.
Zomato is ranked 128 out of 405 in Food Delivery category
Asia, Other, USA, Worldwide
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