Zomato
Zomato Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zomato has a 1.4 star rating from 10027 customer reviews; 11% would recommend. Consumers report widespread dissatisfaction with customer service, frequent refund requests, and concerns about high price levels.
Key Takeaways for Future Customers
- Read recent Zomato reviews before ordering.
- Document orders promptly to pursue a refund if needed.
- Watch for unexpected Zomato Gold or membership charges.
Negative Feedback / Risk Areas
- Delayed or missing refunds and unresolved refund requests.
- Poor customer service and limited human support.
- Wrong, stale, damaged, or missing items and delivery issues.
Positive Feedback
Occasional successful refunds and infrequent positive service remarks exist.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zomato has a 1.4 star rating from 10027 customer reviews; 11% would recommend. Consumers report widespread dissatisfaction with customer service, frequent refund requests, and concerns about high price levels.
Key Takeaways for Future Customers
- Read recent Zomato reviews before ordering.
- Document orders promptly to pursue a refund if needed.
- Watch for unexpected Zomato Gold or membership charges.
Negative Feedback / Risk Areas
- Delayed or missing refunds and unresolved refund requests.
- Poor customer service and limited human support.
- Wrong, stale, damaged, or missing items and delivery issues.
Positive Feedback
Occasional successful refunds and infrequent positive service remarks exist.
Media from reviews
New Delhi, National Capital Territory Of Delhi
Zomato oder
I placed a cake order, and the estimated delivery time shown was 55 minutes. Later, my order was cancelled due to rain.
Since the cancellation was not initiated by me, I expected a full refund. However, I have not received my refund yet, and I am also not getting any response from customer support.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Fraud
I placed an order through Zomato and paid 352 for it. Shortly after placing the order, I received a notification indicating that the order had been cancelled.
A few minutes later, the delivery partner called me and asked me not to accept the order. He even offered to pay me the same amount directly, which I refused. Soon after, I received another notification stating that my order had been delivered, but I never actually received it. When I contacted ***, they said the only solution they could offer was a refund.
However, I did not ask for a refund; I simply want the order that I paid for.
This situation appears highly suspicious and seems like fraudulent activity. I request a proper investigation and resolution, as I believe this is a serious issue that needs attention.
- Worst app ever
Preferred solution: I want a resolution .i want my order at same price and as competition free food for next one month .
User's recommendation: It’s a big fraud app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Parauli, Hajdu-Bihar
Resolved: Zomato me auto pay mere khate se kat...
Zomato me auto pay mere khate se kat liye hy plese wapis kar dijiye 51000 rupey kata hy kal 26/3/2006
Doha, Baladiyat Ad Dawhah
Refund not received
- - Refund not received after one week for a canceled order.
- - Payment was made from an NRI account.
- - Please process the refund as soon as possible.
Refund is not received yet it's been 1 week.
I would like to inform you that I have order my food from zomato and my order id number [GOVERNMENT_ID] but due to some circumstances my order has been cancel but I haven't get my refund yet so I kindly request you to refund my money as soon as possible . I have done my payment through nri account.
Please solve this issue as soon as possible.
User's recommendation: You really need to add more features to improve your customer support. It is very important to have a direct calling option so that customers can resolve their problems over a phone call. I have been continuously emailing you for over a week regarding my refund, but no action has been taken yet, and I am unable to speak to anyone. If customers don’t get support, where are they supposed to go? Improving these support services is absolutely critical.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riyadh, Riyadh Region
Sir, the money has been deducted from...
***, the money has been deducted from my account but I have not placed the order yet. I had ordered food items but the money has not been returned either.
User's recommendation: I ordered food, but the money has been deducted. No, the food hasn't arrived.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sheffield, England
Order not delivered and charged full order amount
- - Charged ₹1200 for a cancelled order that was never delivered.
- - Fulfill and deliver the order via Zomato due to partner fault; guest not contacted.
I would like to know why I have been charged rupees 1200 for an order that was cancelled by the delivery partner *** and never delivered. Why was the guest who was due to receive the order never contacted?
This is just awful service and something I have never seen before from Zomato. I would like the order to be fulfilled and delivered by *** as this is entirely the delivery partner's fault.
- Have been good previously
- Would never use them if this is the customer service available
Preferred solution: Full refund
Auckland, Auckland
Because my order is not delivered in my house [GEOGRAPHIC_DATA]
![Zomato - Because my order is not delivered in my house [GEOGRAPHIC_DATA]](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/16/zomato_because-my-order-is-not-delivered-in-my-house-india-202605167216280_7bc6-gallery.png)
I ordered yesterday, but the food is not delivered to my home, and there is no response to my calls. Please refund my money.
Preferred solution: Full refund
Zurich, Zurich
Different food received which I cannot eat
I ordered the food and they delivered the wrong food which I can't eat. Now they are not taking back the same
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, British Columbia
I didn’t got my order.
- - Ordered a cake from Cruffin Dwarka Sector-12 for sister in Canada.
- - Delivery did not call or leave cake at security; order shows delivered on Zomato.
I ordered a cake at my house in *** from Cruffin store Dwarka sector-12(***) for my sister from sitting in ***, I wanted to surprise her as it was her birthday, but the delivery guy reached my home, so he might have found that no one is at home and he took the order back,he neither called me nor left the cake at the security room, because at this situation where someone has ordered something and he/she is not at home so the delivery guy leaves the order at the security room, but yesterday the delivery guy didnt do that and went back without even calling me. And the highlighted thing is on the Zomato app it showed delivered. I am attaching a screenshot of it just for the proof.
Dubai, Dubai
Resolved: Fraudulent delivery
Delivery was not done, and the rider claimed it was delivered. He consumed the food himself, and *** has not refunded my money.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mountain View, California
Wrong ordered delivered
- - Ordered Schezwan Chicken Fried Rice but received Egg Fried Rice.
- - Order ID: 770251****; proof provided; refund denied; deficiency of service.
I ordered Schezwan Chicken Fried Rice but received Egg Fried Rice instead.
Order ID: 770251****.
Despite sharing photo proof, the platform is refusing to provide a proper response or refund.
This is a clear case of wrong item delivery and deficiency of service.
I request a full refund to my original payment method and strict action.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mumbai, Maharashtra
Resolved: Today I had ordered Veg Mushroom Dum...
today I had ordered Veg Mushroom Dum Biryani from the restaurant namely matka biryani [GEOGRAPHIC_DATA]. on delivery I found pices of bones in the said [PERSON_NAME].
I called the restaurant but they gave evasive answers. blacklist the said restaurant and take action against them also refund my amount. Zomato order number 816695****.
date 28.05.2026 13:37. [PERSON_NAME], Besides Bassein Catholic Co-Operative Bank ATM / Besides Tamtalao Society / Besides VVCMC [GEOGRAPHIC_DATA], [PERSON_NAME][GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA]
Preferred solution: Apology
User's recommendation: Pure veg customers shall not buy from this restaurant.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am Sr.Citizen aged 76years and had by...
- - Charged twice Rs381.93 for a Starter at Papa Poncho restaurant.
- - Order not delivered after 30 minutes.
- - Request refund of the charged amount.
I am Sr.Citizen aged 76years and had by HDFC Credit card made payment of Rs381.93 at 8.46pm dor order of Starter at Papa poncho restaurant and was charged twice.
It is 10.25 pm but not recieved delivery of the item which was to be delivered after 30minutes.
In the circumstances please refund the amount.
As a *** I don't know to use the apo.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Singapore, Singapore
Akshaybadhwarrokd1995@***.com
- - Zomato account was deactivated in December 2024 due to health issues and I am now fine, requesting activation of Zomato and Blinkit to resume work.
My zomato deactivate account in December 2024 reason that Im illing physically health backbone pain & I've treatment relax and taking medicines before some years & I'm today's fine now so you are requested to activate my account resume working & earning I hope that you have my activate zomato & blinkit account in few days thank you zomato
Preferred solution: Deliver product or service ordered
User's recommendation: I didn't giving any chance to complained from costumers it's my promise
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Parbhani, Maharashtra
Today I had order a panner thali from...
- - Ordered paneer thali from Rajwadi Restaurant near Wardha Road; it had mosquitoes.
- - Unsanitary; I won’t order from Zomato again.
Today I had order a panner thali from *** resturant near *** ..
But I think resturant is playing with people's health.. bcz I panner thali that I order from zomato inside that thali there was mosquito files inside in it
It was totally unsatisfied and unhygienic things by resturant from next time I am not going to order anything from zomato.. plz don't waste people's money bcz they word hard and earn to eat and this platform and resturant doing this things for people's
User's recommendation: If you want to play with your health then order from zomato
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mumbai, Maharashtra
Wrong Order
- - Wrong order delivered: dal khichadi instead of the items; staff blamed the customer; restaurant refused help; requesting refund or replacement.
I had placed an order for butter chicken, butter naan, and jeera rice for my guest staying in ***. However, the Zomato delivery executive, Mr.
*** (Mob. No. 970270****), delivered the wrong order, which contained dal khichadi intended for a different customer at a *** address. Upon immediately informing the delivery executive about the incorrect delivery, he responded that he had already completed the delivery and stated that it was my responsibility to verify whether the order was correct or not.
His response was highly unprofessional and unhelpful. I also contacted the restaurant, Food King, regarding the issue. However, the restaurant refused to assist, stating that they did not have the delivery executive's contact details and that the matter was not their responsibility.
As a result of this negligence by both the delivery partner and the restaurant, my guest did not receive the food that was ordered and paid for. I request that this matter be investigated and that an appropriate resolution, including a refund or replacement order, be provided at the earliest.
Preferred solution: Full refund
User's recommendation: Escalation Channel
About
Zomato is an Indian website which is intended to provide information related to restaurants, bars, pubs and clubs, and events at such establishments in cities of India, the Philippines, South Africa, Sri Lanka, Qatar, the United Arab Emirates and the United Kingdom. The site has an Alexa rank of 2,553 in the world and 204 in India as of January 2013. It is considered to be online restaurant and lifestyle guide. The website Foodiebay.com was started by Deepinder Goyal, an IT Delhi graduate. The journey to the present-day Zomato started as a small exercise to help his colleagues negotiate huge stacks of menu cards with ease. It was in 2008 when he was working with Bain and Company, a management consulting firm, when he put all menu cards in his office on the internet. And Zomato appeared on the web.
Zomato is ranked 135 out of 549 in Food Delivery category
Asia, Other, USA, Worldwide
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