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1.0

Pathetic Service. Zomato and FreshMenu.

The contact number which I provided for the Order was switched off So I asked the Zomato Customer Support executive to inform the delivery boy to call me on another number.

1. He wasn't able to contact the restaurant owner.

2. Neither was he was able to retrieve the contact details of the Delivery boy.

3. He kept calling the restaurant but no response was seen. The restaurant was unresponsive.

4. This went on for about 20 minutes.

Post which I called the delivery boy whose number I received as a message on my contact number.

He said

1. He is back to the restaurant with the order since he was not able to call me. I never received any calls from him. He never reached the address. I was standing there for around 10 minutes but never saw him coming.

2. He said the delivery address was not mentioned in the order. Seriously? Should I buy that or is it that Zomato doesn't know what to provide to its delivery guys?

3. He was rude. Didn't know how to talk in a proper manner.

The experience has been pathetic and I am considering not to use Zomato or Freshmenu anymore. What kind of restaurants do you tie up with? Don't you ever do a quality check? I will be making sure I give you bad reviews on every other Social Media Account you guys have + I will also be looking into any other means of filing a complaint + the delivery guy.

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Let the company propose a solution.

Location: Bengaluru, Karnataka, India

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