Contact Zomato Customer Service
How to Reach a Person at Zomato
Customer Service:
-
+91 226 232 7777Edition Card
Sales/ Reservations:
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+6 138 658 3448Booking Service Australia
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+91 113 310 7581Booking Service India
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+9 714 437 6083Booking Service UAE
Claims:
Customer Service:
General Info:
Investors/ Franchising:
Legal:
Sales/ Reservations:
Zomato Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Zomato Phone Number | +91 226 232 7777 |
| Average Hold Time | 00:03:03 |
| Average Calls duration | 1 minute |
| Most Popular Zomato Email Address | order@zomato.com |
| Zomato Live Agent Availability | 1% of callers successfully reach a real person |
| Issue Resolution Rate | Low (25% reported full resolution) |
| Zomato Customer Service Rating | 2.8 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 98% phone, 2% email |
| Common Reasons for Contact | Product/ service, refund, shipping and delivery |
| Customer Effort Score | High Effort |
| Prepare before the call to Zomato | First and last name, phone number or order id or tracking number |
Contact Information
Zomato Website:
Zomato Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Phone Number:
Booking Service Manila: +61 (02) 246-90-69 ext. 579
Registered Address:
GF-12A, 9A Meghdoot, Nehru Place
New Delhi - 110019
Mailing Addresses:
For Users residing in EU/EEA
Zomato Media Portugal, Unipessoal LDA,
Avenida 24 de Julho,
N 102-E, 1200-870, Lisboa, Portugal
For Users residing in the United States
Zomato USA, LLC
7427 Matthews Mint Hill Rd., STE 105, #324
Mint Hill, NC 28227
Summary of Zomato Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Zomato?
Shipping and Delivery Question:
- “Wrong order and rude behaviour”
- “My order was not delivered”
- “Order issue”
Product/ Service Question:
- “Food delivery job krni hai”
- “Complaint against my last order for delivery boy”
- “Oam Zomato restaurant partner not working working app”
Refund Question:
- “Refund”
- “Zomato cant refund my money”
- “For refund”
Payments and Charges Question:
- “Oder reject payment sussce”
- “Payment”
- “Mera ordar nai aaya payment pura kiya maine”
Request for Information Question:
- “Background verification problem”
- “Need to talk urgently for issue condern”
- “Issue related to order”
Activation/ Cancellation Question:
- “Order was Cancelled.But money was not Credited”
- “Cancellation oder”
- “Cancel my order”
Account Question:
- “My account inactive”
- “Hold account activate my account not working today”
- “Account issue”
Return/ Replace Question:
- “Zone change”
- “Change acount number”
- “Paise return nahin”
Employment Question:
- “I need job”
- “Salary”
- “Job to bilnkit”
Website/ Application Question:
- “App related”
- “Sir mai blinkit ki new id bana rha hu magar usmai jab app ki sari process hone ke baad 21 rupye pay kar rha hu to bo pay nahi ho rahe hai udhar likha aata pan number olready tekan bas yahi problem hai”
- “Add resturant for website”
Staff Question:
- “I placed the order on Zomato at 1:09 AM, and it is now 2:15 AM; the Domino's staff aren't answering calls, and I don't have the delivery agent's number to contact them directly. It is 2:15 AM, yet the app says the pizza will still take another 19 min”
- “Bad service and talk to executive”
- “Service related call”
Cards Question:
- “My gift card hasn’t been refunded”
- “Because of card issue”
- “Pan card not add”
Other Question:
- “905047****”
- “Id ravat ledhu”
- “Why hasn't my kitchen been online for 4 days?”
Compare Zomato Customer Service To
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