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Contact Zomato Customer Service

Zomato Phone Numbers and Emails

Customer Service:

  • +91 226 232 7777
    Edition Card

Sales/ Reservations:

  • +6 138 658 3448
    Booking Service Australia
  • +91 113 310 7581
    Booking Service India
  • +9 714 437 6083
    Booking Service UAE
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Zomato Emails:

Claims
Grievance Officer
Customer Service
API, Dining, Edition Card, Edition Wallet, Gift Cards, Hygiene Ratings, Instant Food Program, Zomaland, Zomato Nutrition, Zomato Pro
General Info
Notice Requirements
Investors/ Franchising
Legal
For Violation Issues, Nodal Officer, Privacy Inquiries
Sales/ Reservations
Is this your business?

Zomato Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Zomato Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call Zomato is 912262327777. 83% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 50% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Sunday, while the shortest are on Thursday.

  • Be prepared for the call as Zomato may ask you for the following information to identify you as a customer: first and last name or email.

View full overview ›
PissedConsumer Club

Contact Information

Zomato Website:

Zomato Help Center:

Corporate Office Address:

Zomato Ltd.
Ground Fl., Tower C, Vipul Tech Square Sector 43, Golf Course Rd.
Gurgaon, Haryana 122009
India

Other Info (opening hours):

Additional Phone Number:

Booking Service Manila: +61 (02) 246-90-69 ext. 579


Registered Address:

GF-12A, 9A Meghdoot, Nehru Place

New Delhi - 110019


Mailing Addresses:

For Users residing in EU/EEA

Zomato Media Portugal, Unipessoal LDA,

Avenida 24 de Julho,

N 102-E, 1200-870, Lisboa, Portugal


For Users residing in the United States

Zomato USA, LLC

7427 Matthews Mint Hill Rd., STE 105, #324

Mint Hill, NC 28227

More contact details

Zomato Customer Service Reviews

1.3 / 5
Bad
Shivam K Usm
Wrong commitment to zamato executive
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

We ordered some sweets ice cream for our family, but the delivery boy did not deliver it on time (after 2 hours). At last, Zomato customer care called us, and a Zomato executive talked with us, apologized, and gave a commitment that they would give us a 1000 rupee coupon for our next order.

But this will not be shown in my app.

As a regular customer, this puts a very bad impact on me. Zomato service was very poor...

CHIRAG H Bmw
The company is sitting to rob
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The company is trying to rob you, even if you complain a million times, they do not give any answer, they impose many types of hidden chargers, I have written a complaint, please give me an answer, but they do not even give an answer.

Monika Igc
Payment will not refund

I ordered from Apni Rasoi Dwarka Mor. I paid online, but I canceled my order for some reason.

But the payment will not be refunded in 72 hours.

This is not a good service. Very poor customer service.

Kyeisha Suz
Very poor behavior

Your service is very poor, delivery behave like a animal arrange my call with customer care officer immediately

How Good is Zomato's Customer Service?

Kade Edv
Kade Edv
Feels Disappointed | Dec 28, 2024

Very poor

Read full quote
Bryannah Xqc
Bryannah Xqc
Feels Disappointed | Oct 07, 2024

Very very bad services
I am not happy

Read full quote
Jayakannan R
Jayakannan R
Feels Disappointed | Jul 20, 2024

0000000

Read full quote
Leman Smi
Leman Smi
Feels Disappointed | Feb 27, 2024

First of all they deal with *** restaurant who doesn’t even check their food quality. My mum vomitted after the food I ordered from zomato. And second when i try to contact them they don’t have a proper way to resolve the problem. After everything happened they just gave me Rs40. Are they serious? What i am going to do with their Rs40. They *** up.

Read full quote
Madhava U Wma
Madhava U Wma
Feels Disappointed | Feb 20, 2024

Zomato doesn't care about the issues & the common people

Read full quote
Zuleica Ffn
Zuleica Ffn
Feels Disappointed | Feb 12, 2024

Overall worst experience

Read full quote

Summary of Zomato Customer Service Calls

480K TOTAL
CALLS
00:40 AVG CALL
DURATION
26% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Zomato?

Shipping and Delivery Question:

  • “My location is change”
  • “Item not received”
  • “Pay on delivery not available in zomato”

Product/ Service Question:

  • “Work in Zomato”
  • “Withdrawal not received”
  • “Food not Delivered for last two days”

Refund Question:

  • “Refund”
  • “Not refund”
  • “To refund not received”

Payments and Charges Question:

  • “2 double transaction from me...so return amount”
  • “Hello sir, I am sahil kashyap Sir,mere I'd me earning amount 1774.15 show ho Raha hai or Deduction amount 813.48 rupee minus dikha raka hai but Excess cash se bhi 874.15 minus ho gaye hai To sir please mujhe iska reason bataye”
  • “Money deducted order not delivered”

Request for Information Question:

  • “Need to know who ordered food at my home”
  • “Need to know Chennai office”
  • “About my cancellation”

Activation/ Cancellation Question:

  • “Order cancel refund”
  • “Order cancel”
  • “My order has been cancelled and refund has not come back”

Account Question:

  • “Rejoining my id”
  • “My id is closed”
  • “Document not verify”

Return/ Replace Question:

  • “Zomato to blinkit rider i want please change it we showing QC problem please resolve Sir”
  • “Return money”
  • “I want to change review”

Employment Question:

  • “Call for job vacancy”
  • “Job”
  • “Job enquri”

Website/ Application Question:

  • “Issue not listed in app and no way to contact before order placing why ? Customer are problem ? Or business tactics that no one can contact only Bots ?”
  • “My zomato app deduction fee”
  • “I join Zomato 2 day app is not working”

Staff Question:

  • “Very poor service”
  • “Service issue”
  • “Customer service”

Cards Question:

  • “Pan card not uploaded.”
  • “Pan card someone else problem”
  • “Pan card and bank account details submitted verification in process”

Other Question:

  • “Pement issue”
  • “I want to register my resturant with zomato”
  • “Zomato joinings”

Compare Zomato Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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