Ordered from zomato, the order ID is 36833502 and was worth Rs 800. The food was delivered 30 mins late and was completely burnt, both zomato and Al mabrook, Chennai are not offering replacement as well as refund.
No one picks up the call, i had to go out at 11.30 P.M in search of food, luckily i found one restaurant and bought from there. I returned from office hungry and was given this gift from zomato and Al mabrook really this was a lesson for me to order from zomato.
Please avoid using zomato and Al mabrook if, not the above scenario will be repeated. Thanks
Product or Service Mentioned: Kheema Naan Main Course.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $13.
Preferred solution: Full refund.
I didn't like: Refund policy, Poor arrogant customer care.